Return & Cancellation Policy
We, at INNOWIN, understand the necessity for a Return/Replacement Policy. We assure you that we are always ready to go that extra mile to know and solve our customer problems. In lieu, we offer a 7-Day Return/Replacement for all our products.
Customized orders cannot be returned.
Order once dispatched cannot be cancelled.
How do I return an item purchased on innowinfurniture.com?
While we always ensure that our products exceed your expectations, we make sure that our customers face no problems. We’re sorry if our product hasn’t been up to the mark.
If you have purchased our product either as a registered user or as a guest, you can simply follow these steps to initiate the return process.
- Click on ‘Request to Return’ Page.
- Enter the order number and the email you used while placing the order.
- Select the item you wish to return.
- Enter the quantity you wish to return.
- Click on raise a return request.
- Our Representative will call you within 48 Hours for more details to approve the return request.
- Once approved, handover the item you wish to return to our executive on the day of the pickup.
Innowin Return Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the Paid amount for an item. The product must be un-used and in the same condition as you received it.
Innowin will pick up product that you wish to return from your doorstep; however locations where we do not have reverse pick up facility, we may request you to self-ship the product to us.